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Return & Refund 


Joybuy.co.uk focuses on providing excellent products and creating enjoyable shopping experience to our customers. Our Return and Cancellation Policies were created to help customers to handle all kinds of return cases.


If you can't find the answers to your questions from our Return and Cancellation Policies on this page, please email to service@joybuy.co.uk and our service team will reply to you within 24 hours (during business days).


Cancellation Policy


We understand that place an order for your special occasion is an important undertaking. However, it is important to note that most of our dresses,all suits are custom-made, once production process begins, Labor Costs and Material Costs will be incurred. We stated it is custom made or in stock styles in our listing, please kindly check there. And if you are not sure about the products you pick up, you can enquire our service by email or phone.


>> Orders cancelled within 24 hours after payment confirmation: you will get a full refund.

>> Orders cancelled within 24 to 72 hours after payment confirmation: you will get a partial refund consisting of 70% of the product price and the full shipping cost.

>> Orders cancelled more than 72 hours after payment confirmation: you will get a partial refund consisting of 50% of the product price and the full shipping cost.

>> Once the product been delivered, the order can't be cancelled.


If you would like to cancel your order, please send an email stating your order number to service@joybuy.co.uk . We will calculate the cancellation time according to the time of the email is received.


Return Policy


Please email to service@joybuy.co.uk  if you want to return the product within 3 days upon receiving it. Please attach full sight photographs of your products in the email, which will help you to obtain more efficient help and solution from us.Once it is verified, you can send the item back to us (customer assumes the shipping cost) only after you get our permission, and we will give you the corresponding refund.


Please note that returning packages needs prior approval from Customer Service.


If you are returning product, please make sure they are in original condition - no perfume, unworn, unwashed, unaltered, undamaged and clean.


1. Wrong Dresses Received

If we shipped you an incorrect product or the product with wrong color (Color differences due to the display settings of your computer monitor are not included), you have following two options:

>> You can keep the incorrect product, and we will send you 50% refund of the original product price. Shipping fee can't be refunded.

>> You can return the product and get a full refund.


2. Sizing or Fitting Issues

As majority of our dresses and suits are hand-sewn, approximately one inch in either direction of the specified measurements is acceptable. We will recheck the detail size before we arrange shipment; therefore, size mistake is rarely.

In addition, our dresses are made with additional fabric in the seams; you can make minor (about 1-2 inch in either direction) adjustments at a local tailor's easily.

If you feel the size deviation is too large to be normal, please email us to get guide and help.


3. Return Flawless Products

If you want to return or exchange flawless products, you will need to pay 50% of the product price as restocking fee, and shipping cost is not 

returnable. You need to pay the shipping cost for return the product as well. Please note that returning packages need prior approval from Customer Service.


Return Process


1. Please email to service@joybuy.co.uk  within 3 days upon you receiving your product, including an explanation with photographs for the return. Returns will not be accepted without prior approval from Customer Service.


2. Once you receive the email from us which states the return is approved, please send back the products to the address listed in email as soon as possible. By the way, you can send it back by your local post office service(such as Post Office, Royal Post...), just want to decrease the shipping fee for you.


3. Once receive the return product, we will process the case in 2 business days. Products returned in unacceptable condition will not be refunded. Please allow up to two billing cycles for it to be credited to your account, please kindly note that the refund efficiency also depends on the credit card bank's processing-cycle.

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