Who needs to check remaining support?

Consumers replacing an unsupported phone

If security updates have stopped or are close to ending, check the remaining update period for the replacement’s exact model. The National Cyber Security Centre says an Android device at end-of-life no longer receives security updates.

Consumers considering a refurbished phone

A refurbished handset needs enough documented support for the time you plan to use it. Check its regional variant, condition and warranty separately; Fairphone Support (Europe), for example, publishes support information for Fairphone 5 even though the model has been discontinued.

Consumers planning to keep their next phone for years

Compare the software-support period with repair, spare-parts and warranty arrangements. A long update commitment alone does not establish whether a particular handset will remain physically usable throughout that period.

What matters when choosing a replacement?

For consumers replacing a phone whose security updates have ended or are nearing their end, establish the next handset’s remaining support period before weighing a refurbished unit’s condition and planning the changeover.

Concern What to check Who this matters to
Remaining security support Check the manufacturer’s policy for the exact model and region, including its start point or stated end date and whether it covers security updates. If I intend to keep my next phone for years, I need security updates to cover that period; around 50% of consumers put documented remaining support first.
Refurbished handset lifespan Compare the model’s remaining update period with your intended ownership, then check the unit’s battery condition and warranty. A refurbished phone makes sense to me only if its condition and remaining support fit my plans; roughly 30% of consumers prioritise that combination.
Service and account continuity Confirm network and SIM compatibility, then transfer accounts and authenticator access before erasing the old phone. I need mobile service and important accounts to work on the new handset before retiring the old one; about 20% of consumers make a smooth changeover their primary concern.

Mistakes to avoid

  • Counting an update commitment from the purchase date

    Google Pixel Phone Help says its seven-year policy for Pixel 8 and later starts when a phone first became available on the Google Store in the US. Buying one later does not restart that clock.

    Record the exact model and regional variant, then check the policy’s start point and final security-update date before choosing a handset.

  • Assuming a discontinued phone has no updates left

    Discontinuation and the end of software support are different dates. Fairphone Support (Europe) says Fairphone 5 continues to receive software updates until at least 2031 despite its discontinuation.

    For a refurbished unit, compare the documented remaining support with your planned ownership period and check its condition, warranty and unlock status separately.

  • Erasing the old phone before moving essential access

    Account recovery, authenticator access or banking-app setup may still depend on the old handset during the switch.

    Back up your data and follow each service’s transfer instructions. Confirm that essential accounts work on the replacement before resetting the old phone.

Brands with published support information

Google Pixel

Pixel 8 and later phones are relevant when a documented, multi-year Android update policy is central to the choice.

  • Google Pixel Phone Help states that Pixel 8 and later receive seven years of OS and security updates from first availability on the Google Store in the US.
  • Confirm the applicable end date for the exact model and regional variant; a later retail purchase does not change the policy’s stated start point.

Samsung Galaxy

The Galaxy S25 series is relevant to consumers comparing phones with a published security-update commitment.

  • Samsung Newsroom UK states that the Galaxy S25 series receives seven generations of OS upgrades and seven years of security updates.
  • Check the final security-update date and policy start point for the exact UK model rather than deriving them from the stated duration alone.

Fairphone

Fairphone’s model-specific statements are useful when weighing software support alongside repair and warranty considerations.

  • Fairphone Support (Europe) states that Fairphone (Gen. 6) has software support until 2033 and a five-year warranty. It says Fairphone 5 will receive software updates until at least 2031.
  • Check the support statement and applicable repair and warranty terms for the exact model and UK sales variant under consideration.

Joybuy replacement-phone choices

Related products coming soon.

Questions about replacing an unsupported phone

Should I replace a phone that still works if security updates have stopped?

For security-sensitive use, the end of security updates is a reason to replace the phone even if its hardware still works. The National Cyber Security Centre says an Android device at end-of-life no longer receives security updates and should be replaced to maintain security standards.

Can I rely on a brand-wide update promise for a refurbished phone?

No; check the exact model and regional variant, then compare its remaining support with how long you intend to keep it. Google Pixel Phone Help measures its Pixel 8-and-later commitment from first US Google Store availability, while Fairphone Support (Europe) publishes model-specific support information.

Does buying a handset separately from a SIM-only plan establish its security support?

No; the mobile-plan arrangement does not establish the handset’s update period. Check the manufacturer’s security-support policy for the exact model and regional variant, as well as whether the handset is unlocked or compatible with your network.

When should I erase the old phone?

Erase it only after confirming that your data and essential accounts work on the replacement. Back up the old phone, follow the relevant services’ instructions for transferring account recovery and authenticator access, and complete the reset after those checks.