You cannot return the following items. The same exclusions apply to our Return Policy as to the legal right of withdrawal. The products listed below therefore cannot be returned under our return policy (unless they are defective):

• Products that have been opened or unsealed after delivery for health or hygiene reasons, including beauty and skincare items (such as masks, creams and serums), menstrual and dental care products, baby care and nappy‑changing items, and personal care devices such as hair removal tools, shavers and foot massagers.
• Personalised or custom‑made products.
• Food, beverages, alcohol or tobacco that have been opened or unsealed.
• Perishable goods (for example, flowers or fresh food) which, due to their nature, are liable to deteriorate or expire rapidly.
• Digital content (such as e‑books, music files, software or game activation keys) once it has been accessed, downloaded or activated.
• CDs, DVDs or software where the seal has been broken.
• Services that have been fully performed after you agreed that performance could begin during the withdrawal period.

These exclusions are in line with our return policy and with applicable right‑of‑withdrawal regulations in the EU and UK.