In most cases, yes, provided that the returned product is in its original condition – complete, undamaged and with no signs of use.

You are always fully entitled to a full refund if the item is faulty, damaged or not as described on delivery, in line with EU and UK consumer law.

In a few situations, your refund may be adjusted:

• The return does not meet the conditions set out in our Return Policy
• The return is for a non‑fault reason (for example, you changed your mind or ordered the wrong item) and, under our policy, certain costs (such as specific delivery or service fees) are not refundable.
• You purchased extra services (for example, installation) that have already been provided.
• Perishable goods cannot be delivered or deteriorate because of an incorrect address or repeated unsuccessful delivery attempts.
• Only part of an order is returned, or a free gift linked to the returned item is not sent back.

In these cases, we will calculate your refund based on the actual value of the items returned, after any applicable deductions in line with our Return Policy. We will always show you the final refund amount on your refund confirmation.