Got a question about your order, delivery, or products? We're here to assist you.

Email: support@joybuy.com

Live Chat: Available 24/7 for instant assistance. You can start a chat instantly via the Joybuy App by going to Me → Customer Service → Online Chat, or by clicking the "Customer Service" floating icon on our website.

Callback Service: To get help faster, our phone support has been upgraded to a callback service starting Dec 24, 2025. To request a callback, please go to Me → Customer Service → Request a Callback in the latest version of the Joybuy App. Our agent will contact you promptly.