Please make sure you return the correct item and that it meets the conditions of our Return Policy. We can only process a refund after we have received an eligible item.

If you have accidentally returned the wrong item to Joybuy, please contact Joybuy Customer Service as soon as possible. Joybuy does not store incorrectly returned items and we cannot guarantee that such items can be located or sent back to you. No compensation will be provided for items that were sent to us in error.

To cancel and return an order for no-reasons within 30 days of delivery, the item must be returned in new, undamaged condition, exactly as you received it. For more details about returns, please check following links:

• Our return policy
• Return exceptions

We reserve the right to monitor customer return activity and take appropriate action (including, but not limited to, refusing refunds) if account abuse and/or activity in violation of our return policy mentioned here is detected. In the event of a return of an item other than that purchased, we may delay the refund to allow time for proper inspection or disposal of the item without compensation.