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Excellent quality, easy to use, great user experience, and high cost-performance ratio. Highly recommend buying it!
This was a very unpleasant shopping experience, and the customer service response was extremely poor!! I placed my order at 7 PM on the 27th, received it at 3 PM on the 28th, and found it was 150 yuan cheaper than when I placed the order on the morning of the 29th. I initiated price protection, but they refused, claiming that government subsidies are not covered by price protection! However, when I purchased the product on the 29th, I didn't need to apply for government subsidies at all; I could have directly paid on the platform. From receiving the goods to the price drop, less than 24 hours had passed. Why can't I enjoy the price protection clause?! The customer service representative even asked me to submit a payment order, which I not only initiated but also placed and paid for directly. Explain yourself! Two purchases and payments within 48 hours—great JD.com, please explain this professionally!
5(63 reviews)