How the Trade-In Program Works

1. Get an estimated trade-in value for your old device
Select “Check your trade-in value” and answer a few questions about your device model and condition.

2. Accept the estimate and receive a coupon
Once you accept the estimated trade-in value, a coupon will automatically be added to your account.

3. Choose how to use or receive your trade-in value
At checkout, you can choose:

Instant discount: Your old device’s estimated trade-in value is deducted directly from the price of the new device, so you pay less upfront. You can choose instant discount if the estimated trade-in value is £300 or less, does not exceed the price of the new device, and you pay with an eligible Visa or Mastercard credit card.、

Payment after verification: Pay the full price of the new device upfront, then receive the final trade-in value after your old device has been verified.

4. Prepare your old device
Back up your data, sign out of all apps and accounts, remove any security locks, and factory reset your device.

5. Send your old device for free
Send your old device within 7 calendar days using the free shipping label provided.

6. Device verification
Once our partner receives your old device, they will verify the model and its actual condition. If the device does not match the information you provided, the final trade-in value may differ from the estimated trade-in value.

7. Receive your final trade-in payment or settle any difference
After verification, we will settle the final trade-in value based on our partner’s verification result and your chosen payout method, as follows.

What happens after verification

Scenario	What happens
Estimated trade-in value	The estimated trade-in value is not final until our partner has received and verified your old device.
Payment after verification	Your trade-in value will not be applied at checkout. The final trade-in value will be paid to you after verification.
Instant discount	At checkout, we will apply your old device’s estimated trade-in value as a discount on the new device. This is a temporary amount and may be adjusted after verification.
Temporary pre-authorisation — applicable to instant discounts only	Your payment card may be subject to a temporary authorization hold for up to the full price of the new device. This is not an additional charge, but it may temporarily reduce your available balance or credit limit until the hold is released.
Final trade-in value matches the estimate value	If you choose payment after verification, the final trade-in value will be paid to you. If you use instant discount, no adjustment to the discount amount is needed and the remaining temporary pre-authorisation will be released.
Final trade-in value lower than the estimated value	We will notify you of the revised trade-in value and explain the reason for the change. You have 7 calendar days to accept or reject the revised value. If you chose payment after verification and accept the revised value, we will pay you that amount. If you used an instant discount and accept the revised value, any difference between the estimated and final trade-in values will be charged to your original payment method. If you reject the revised value, the trade-in will be cancelled and your old device will be returned to you free of charge. Where an instant discount was used, the full discount amount will also be charged to your original payment method. If you do not respond within 7 calendar days, you will not be deemed to have accepted the revised value. Our partner may contact you. If you still do not expressly accept it, our partner may cancel the trade-in after giving you reasonable notice and return your old device free of charge. Where an instant discount was used, the full discount amount will be charged to your original payment method.
Final trade-in value higher than the estimated value	If the final trade-in value is higher than the estimate, the difference will be paid to you.
Old device not sent	You must send your old device within 7 calendar days. If you do not send it on time, the trade-in will be cancelled. If you used instant discount, the full temporary discount you received will be charged back to your original payment method. If you chose payment after verification, you will not receive a trade-in payment.
Cancel or return the new device	If you cancel your new device order or request a refund after sending your old device, the trade-in will not be cancelled automatically. The trade-in for your old device will continue as a separate transaction. Once verification is complete, our partner will pay the final trade-in value directly to you by bank transfer.